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1. What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?
A. Return On Investment (ROI), Value On Investment (VOI), quality
B. Strategic, tactical and operational
C. Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities
D. Technology, process and service
Answer: D   

2. Event Management, Problem Management, Access Management and Request Fulfilment are part of which stage of the Service Lifecycle?
A. Service Strategy
B. Service Transition
C. Service Operation
D. Continual Service Improvement
Answer: C   

3. Reliability is a measure of:
A. The availability of a service or component
B. The level of risk that could impact a service or process
C. How long a service or component can perform its function without failing
D. A measure of how quickly a service or component can be restored to normal working
Answer: C   

4. A single Release unit, or a structured set of Release units can be defined within:
A. The RACI Model
B. A Release Package
C. A Request Model
D. The Plan, Do, Check, Act (PDCA) cycle
Answer: B   

5. What is a RACI model used for?
A. Performance analysis
B. Recording Configuration Items
C. Monitoring services
D. Defining roles and responsibilities
Answer: D   

6. Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?
A. Proprietary Knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
B. Public standards are always cheaper to adopt
C. Public frameworks are prescriptive and tell you exactly what to do
D. Proprietary knowledge has been tested in a wide range of environments
Answer: A   

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I have seven tips for ensuring that you pass exam 70-448.
Frist Take this exam second:
Do not take this exam until you’ve taken exam 70-291 (or 70-292 if you were waived out of 70-291 due to already being an MCSA). I say this because there are significant overlaps in topics. If you look at the bottom three (of five) major topic areas on that exam, and compare them against counterparts on this exam, you’ll find great similarity.

Then Skip this exam if you can:
If you are certified as an MCSE, then you can take exam 70-296, Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Environment for an MCSE Certified on Windows 2000, and have it count as credit for this exam and a few others. Taking only 70-296 and 70-292, Managing and Maintaining a Microsoft Windows Server 2003 Environment for an MCSA Certified on Windows 2000, you can upgrade your MCSE from Windows 2000 to Windows Server 2003 in just two tests.
If you are not currently an MCSE, then you must take 70-448; there’s no other way out of it. If you are already an MCSE, however, then you should avoid this exam unless you are a glutton for punishment.

At last Know about software updates:
With Windows Server 2003, Microsoft has included the Software Update Service (SUS) for centralized distribution of hot fixes and security updates. This allows administrators to update clients that do not access the Internet, as well as evaluate and test updates before making them available to network clients. By using SUS, a client updates its software from a server within the internal network instead of needing to access Microsoft to accomplish this. Be sure to read Microsoft’s point of view on SUS.
Lumped in with updates, at least from an exam perspective, is the topic of Microsoft’s Baseline Security Anaylzer (MBSA). This tool allows you to scan a computer and identify what is missing (service packs, security fixes, etc.). One good study resource for this topic is the TechNet Q&A on this tool.

70-448 exam objectives is very important for you ! If you read it carefully , you can pass the exam!